Contact
Write to our Canada eTA support team about anything concerning your application: a question before you start, a correction on a file already sent, or a document you are unsure about. A person reads every message, and we reply by email.
Before you contact Canada eTA support
We have already written out many answers in plain language. If your question is about eligibility, start with what an eTA is and who needs one. For questions about the form itself, the step-by-step guide goes through every field. If your application has already been refused, our guide explains the routes that remain open. The frequently asked questions cover the rest.
What to include in your message
- The email address you used on the application form, so we can find your file.
- Your travel date, if your question is time-sensitive.
- The exact wording of any message you received, rather than a summary of it.
Please do not send photographs or scans of your passport by email. We collect everything we need through the secure form.
Canada eTA support response times
We answer seven days a week. We handle messages about a file already in progress first. If your departure is within 48 hours, say so in the first line of your message.
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