Canada eTA Refused: Reasons and Next Steps

An eTA refusal is rare, but it does happen. If your application was not approved, there’s no need to panic — here’s why this can happen and what options are available to you.

Common reasons for refusal

• Incomplete or incorrect information on the application form
• Invalid or soon-to-expire passport
• Previous entry violations or a criminal record, triggering an additional review
• Doubts about matching identity data
• Failure to submit requested additional documents on time

What happens after a refusal?

You’ll receive an email from Citizenship and Immigration Canada (CIC) with information about the decision. In some cases, it’s recommended to apply for a traditional visitor visa instead, which involves a more thorough review by Canadian authorities.

Can I apply again?

Yes, a new application is generally possible. It’s important to understand the reasons for the previous refusal and correct or complete the information on the new application. In case of repeated refusals, applying for a visitor visa should be considered.

How to avoid a refusal in the first place

Most refusals can be avoided by filling out the form carefully and accurately. At eta-ca.online, we check your information before it is submitted to reduce common sources of error — however, this cannot replace the authorities’ decision.

Apply for your eTA now

Start your application here with a thorough review of your information.